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ASURITE Password Help

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Functional GroupTechnical Resources: Identity Management

Forgot Password

If you've forgotten your ASURITE password, it can be reset by visiting the ASU Lost/Forgotten Password Recovery service. Provide us with your ASU ID, name and phone number. We will contact you within 72 hours to reset your password. A phone call is required to protect your security.

Change ASURITE Password

If you know your ASURITE password, you can change it by visiting the ASU Change Password website OR it can be updated through your My ASU account.
  1. Sign in to My ASU.
  2. Visit the Profile tab.
  3. Locate the Account Details box.
  4. Click the Update Password link.
  5. Enter your current password and a new password.
  6. Click the Save button.

Password Criteria and Strength Meter

The password strength meter shows how secure your password is. In order to set a password, you must meet the minimum requirement of 10 characters containing at least one character from 3 of the 4 possible character types:
  • A lowercase letter, including: a b c d e f g h i j k l m n o p q r s t u v w x y z
  • An uppercase letter, including: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
  • A number, including: 0 1 2 3 4 5 6 7 8 9
  • A special character, including: ! % * _ - + = : . / ?
The most secure passwords are at least 14 characters in length and contain at least one character from each of the four character types. The password strength meter does not check to make sure your password is something easy to guess, like a simple word plus a 1 or !. Make sure your password is something that would be difficult for other people or a password-cracking program to figure out.

The password strength meter is located change password webpage to indicate how strong your password is, or how difficult it would be for someone to guess it. Red is weak, yellow is adequate, green is strong.

180 Day Password Procedure

To protect your personal information, a time limit is placed on active ASURITE passwords. After your password has been active for 180 days, you will be prompted to change your password. This new password will then be active for an additional 180 days before you will be asked to change your password again. Changing your password protects your university data, your personal information, and your identity from outsiders.

ASU's computer systems check for your last password change date. Five days prior to your password expiration, you will begin to get reminders to change your password when you sign in. If you have not changed your password prior to expiration, you will automatically be prompted to change your password once you attempt to access the system. You will be redirected to the ASURITE Password Changer webpage, where you can enter a new password and evaluate its strength.
Please note: All users at ASU are asked to comply with the 180 Day Password Procedure.

Additional Information: 

Single Sign-on
ASU employs a "single sign-on" system for ASURITE logins. Once you've logged into one webpage on that system, you will automatically be logged into any other webpages that are part of the single sign-on group. This includes My ASU. If you close your web browser, or switch to a different web browser, you will have to sign in again.

Synchronizing Passwords
There are several password systems that are all associated with the ASURITE UserID. Synchronizing those passwords so they are all set to the same value will help eliminate confusion during the login process. That way, you won't need to keep track of which password is used by each individual ASU system you might be logging into. If you are experiencing problems logging into something, synchronizing your passwords at the ASU Change Password website  website is a good way to at least eliminate the password as the source of the problem.

Account Lock
If you have attempted to sign in to an ASU system with your ASURITE UserID and password 25 unsuccessful times in 10 minutes, your account will be locked for 10 minutes. At this point, you should go to the Lost Password webpage and attempt to change it there. If you are still unsuccessful, call 855-ASU-5080 for immediate assistance.

Related Article: About ASURITE

Need additional help? Access 24/7 live chat, create a case from your My ASU Service Center or call 855-278-5080.


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