How do I take a test on a Chromebook using Respondus Lockdown Browser?

1. In Canvas, navigate to your course, then the test you wish to take.
2. When you are ready, click "Take the Quiz".
3. You will reach a page that says "Respondus LockDown Browser Required". On this page, click the link "[Download Respondus Lockdown Browser]".
4. The Chrome Web Store will open to the Lockdown Browser Extension page. Click "Add to Chrome".
5. Once completed, return to your quiz and click "Take the Quiz". 

Now, Respondus will launch and take you through the pre-test steps. As with all other proctored exams, and to avoid academic integrity violations, remember to be in a well-lit, quiet testing environment. Ensure you are centered in the camera frame at all times, and that you do a thorough 360° scan of your room. Your room scan should include the tabletop, as well as the space underneath. Failure to follow these guidelines may result in academic integrity violations.

Privacy Information
Upon adding the extension to Chrome, you will notice a dialogue box that indicates that the Lockdown Browser extension requires the following permissions:

• Read and change all your data on all websites
• Read and change your browsing history

These permissions are necessary to allow Lockdown Browser to secure the exam and allow access to any sites or services that your instructor may have authorized. This access is not used for any other purpose except to secure the testing environment while you take your test. For more details about how Respondus may use your data, please view the Respondus Privacy Policy.

Limitations
RLDB and Respondus Monitor may be used on a Chromebook, if the instructor’s quiz is compatible, but it does have  limitations. 

• “Google Chrome OS can’t open this page” error will occur.
  • Click the "close" button on the error, and you should be able to proceed.
• LockDown Browser’s “Help Center” is currently unavailable, and there is no Live Chat support for students taking exams that require Respondus Monitor.
  • Students should contact the ASU Experience Center for assistance. See below under "Having Issues?".
• Exam feedback for "classic" quizzes is not compatible yet, if viewed at a later time. Feedback is viewable if seen in the same LockDown Browser session that the exam was taken in.
• LockDown Browser’s Calculator and Spreadsheet features aren’t currently supported
• "Allow access to specific external web domains" option is currently not supported

Vanity URLs

ASU uses a vanity URL for the Canvas LMS (canvas.asu.edu). Vanity URLs are currently unsupported in Respondus LockDown Browser on Chrome OS devices. If you are accessing Canvas using this URL from a ChromeOS device, you will receive an error stating that Respondus could not locate the server for your exam/institution. Please be sure that you are navigating to Canvas using the root URL (asu.instructure.com).

If you require access to any of the above functions listed as unavailable, you must ensure that you have access to a Windows or macOS device so that you can use a fully functional version of the proctoring tool.

Having Issues?

Over time, you may encounter problems with the Lockdown Browser extension. Most of these issues can be resolved by clearing your browser's cookies and cached images and files. If the problem persists, you may need to remove the Lockdown Browser extension and then add it again, following the installation steps.

 

If you continue to experience issues or require further assistance, please refer to the contact information below for your specific inquiry.

 

For questions about the functionality or availability of the Lockdown Browser extension, please contact the ASU Experience Center at (855) 278-5080 or use the Live Chat option in My ASU by clicking "Help." The Experience Center is available 24/7 for your convenience.

For questions related to your test, quiz, or exam, including availability, exceptions, accommodations, and information regarding a previously attempted test, please reach out to your course instructor.