If you misplaced your 2-factor device, left or forget it at home, broke it, or otherwise can't use it to authenticate:
- Use any other device that you have enrolled to authenticate.
- Call the ASU Experience Center at 1-855-278-5080. They will ask you questions to validate your identity. Keep in mind if they can't validate you over the phone you may need to present identification.
- Once your identity is validated, they will be able to reset your account.
- If you are changing to a new phone number, first register the new phone number before turning off the old number. An even better solution would be to have two phone numbers or two devices on your account.
