If you misplaced your 2-factor device, left or forget it at home, broke it, or otherwise can't use it to authenticate:
- Use any other device that you have enrolled to authenticate.
- Call the ASU Experience Center at 1-855-278-5080. They will ask you questions to validate your identity. Keep in mind if they can't validate you over the phone you may need to present identification.
- Once your identity is validated, they will be able to reset your account.
- If you are changing to a new phone number, first register the new phone number before turning off the old number by visiting https://weblogin.asu.edu/2fa/selfservice.
An even better solution would be to have two phone numbers or two devices on your account.
