Occasionally you may experience connectivity issues between your mobile device and the DUO Mobile app such as not receiving push notifications or receiving timeout errors. This problem is often resolved by refreshing the DUO Mobile app.
To refresh your DUO Mobile app follow these steps:
- If you recently disabled or turned off your phone's airplane mode, wait 5 minutes before proceeding.
- On your device, start the DUO Mobile app.
- Between the ASU logo and the key, hold and pull down on the window, and then release.
- The app will be refreshed.
If you continue to have issues, feel free to contact the Experience Center at 1-855-278-5080.
