If IRS tax-related identity theft occurs, access to the tax information generally occurs 8-11 weeks after the IRS has received the tax return; however, resolution of IRS tax-related identity theft can take 120-180 days. Please visit the IRS Identity Protection website
for more information.
In some cases, victims of IRS tax-related identity theft may not be able to use the FAFSA's IRS Data Retrieval Tool or request a Tax Return Transcript from the IRS after 8-11 weeks. However, ASU suggests families try those methods first. If those methods do not work, please utilize the alternative below.
Need additional help?
- Call the Identity Protection Specialized Unit at 1-800-908-4490. After the IPSU authenticates the tax filer’s identity, they can request the IRS mail them an alternate paper tax return transcript, known as the Transcript Database View.
- Once a tax filer receives the TRDBV by mail, upload a copy to ASU as well as a signed and dated letter indicating that you were a victim of IRS tax-related identity theft and that the IRS has been made aware of the tax-related identity theft.
- If the tax filer cannot obtain a TRDBV, they may submit another official IRS transcript or equivalent document provided by the IRS if it includes all of the income and tax information required to be verified (i.e., Record of Account Transcript).
Access 24/7 live chat, create a case from My ASU Service Center
or call 855-278-5080.