I cannot access the SEVP Portal. What do I do?

If you have not set up your SEVP Portal account, please see How do I set up and access the SEVP Portal?

If you have set up your account, go to the SEVP Portal. If you forgot your password, it can be reset through the page by the following steps:

1. Click on “Reset password,” then enter your ASU Public Email address (as listed on your My ASU Profile) and your SEVIS ID (It starts with N00 and can is listed on your Form I-20) and click on “Update Password.”

2. Next, check your ASU email to see if you have received a temporary password and a link from the SEVP Portal. If not, check your Spam folder.

3. After following the link, enter the temporary password as the “current password,” and set a new password.

Please note:

• If you have not logged into your SEVP Portal account for 45 days or more, the account will be locked automatically.

• If your SEVP Portal account is locked, please submit the “Reset Your SEVP Portal Password” eForm, which can be found under “Priority Tasks,” in the drop down content of the “Optional Practical Training” link on your MyASU. 

Related Articles:
How do I set up and access the SEVP Portal?
I have not received the initial SEVP Portal set up email. What can I do?
What should I do if my SEVP Portal is locked?