You may receive the error message "this account has already been used in Blackboard by another student" when logging in to your McGraw-Hill account from Blackboard.
If you encounter this error, do not create another McGraw-Hill account.
For help with all McGraw-Hill products, contact the Technical support team for ASU:
- Direct line for ASU Students: 1-855-423-9041, option number 2.
- Online by visiting the McGraww-Hill Support Center.
McGraw-Hill Support Team for Arizona State University
The ASU Support Team hours of operation (Mountain Standard Time):
- Sunday: 10 a.m. to midnight.
- Monday - Thursday: 6 a.m. to 2 a.m.
- Friday: 6 a.m. to 7 p.m.
- Saturday: 8 a.m. to 6 p.m.
Related Article: Blackboard HelpNeed additional help? Access 24/7 live chat, or create a case from your
My ASU Service Center, or call 855-278-5080.
