Summary: 

• Trello is a web-based Kanban-style list-making application. (Wikipedia) ASU does not have an enterprise-wide license – most Trello users at ASU have free accounts.

• Atlassian (Jira, Confluence) acquired Trello in 2017. They recently moved to centralize account management when there is an enterprise-level “organization.” 

• Atlassian organizations are umbrella structures, encompassing accounts for products, like free Trello accounts, without centralized account management, and also product sites (Jira, Confluence, paid Trello, etc.) which manage access within the site or application directly.

• “asudev” is ASU’s Atlassian umbrella organization. 

• All Trello accounts with an @asu.edu email address are being merged into the “asudev” organization automatically on June 1st, 2020. 

  • Here’s what you need to do: Change your Trello account email address to your asurite@asu.edu email (if it isn’t already), if some or all of your Trello boards involve ASU work. If you don’t, it will trigger a bug in the merge process. See If your Trello account to “asudev” merge failed for details.

• You may merge your account yourself for more granular control before June 1st, 2020. See Merging your Trello account into “asudev”.

• Once your Trello account is merged into “asudev”, you will log in with your asurite@asu.edu email – your “Atlassian account” – and ASU SSO. See Logging into your “asudev” Trello account. 

Here’s the Trello announcement:

Important Facts:

Organizations that verify they own an email domain (the part after the @ in an email address) can now manage Trello accounts with email addresses on their account that are in that domain.

Previously, organizations that had verified that they owned a domain would manage users of other Atlassian products, but not Trello users. Moving forward, those organizations will also manage Trello accounts and those Trello accounts will use an Atlassian account to log into Trello and for their Trello profile.

To make sure the information on your Trello account is current and correct, Trello users have a grace period until June 1, 2020 to either voluntarily become managed or to update the email on their account to avoid being managed. On June 1, 2020, any account in a verified domain that hasn’t either voluntarily become managed or updated their email address will automatically become managed.

To Merge or Not

As mentioned in the announcement, if you do nothing, your account will be merged on June 1st, 2020. You have several options before that time.

1. If all your Trello use is not related to ASU, you can dissociate your Trello account from ASU by changing the account email address to a personal, non-ASU address (it can’t end in @asu.edu). See Changing an Email Address. 

2. If some of your Trello use is related to ASU, and some personal, you can create a new personal account with a non-ASU address (it can’t end in @asu.edu) and move your personal work to that account. See How to Transfer Boards to a New Account. After your personal work has been moved you can merge your @asu.edu account yourself, ahead of June 1st. See option #3.

3. You can merge your account yourself before June 1st. See Merging your Trello account into “asudev”. Make sure your @asu.edu email is in the form asurite@asu.edu first. If it isn’t, see Changing an Email Address. 

Notes: 

1. If some or all of your Trello account work is for ASU, make sure to change your Trello account email to asurite@asu.edu if it isn’t already. Any other ASU alias (e.g. first.last@asu.edu) triggers a bug in the merge process causing it to fail. See If your Trello account to “asudev” merge failed for details. 

   • Please change your Trello account email address to asurite@asu.edu before merging your account into “asudev”. See the Trello document “Changing an Email Address”.

2. Merged Trello accounts will have the same set of features they had before the merge.

3. Merged Trello accounts will use their “Atlassian account password”, which is their ASU password. See Logging into Trello with your Atlassian Account.

4. There will be no charge for any of the Trello accounts merged to the “asudev” organization (assuming they were already free accounts). 

5. The newly added Trello accounts will not affect our existing Atlassian licenses in any way.

6. The newly added Trello accounts will not have access to any of our licensed Atlassian tools (Jira, Confluence, etc.) since Trello is not part of our Jira/Confluence site, just a member of the “asudev” umbrella organization. 

7. All @asu.edu addresses are affected, including first.last@asu.edu. There’s a bug in the merge process causing it to fail if the Trello account email is anything but asurite@asu.edu. See #1 above.  

8. Once an account is set to asurite@asu.edu and merged, board admins (owners and admins) will have to invite users using their asurite@asu.edu email address. If they send the invitation using an alias, like first.last@asu.edu, the invitee will get a message saying “You’ll need to create an account for Trello with [the alias]@asu.edu to join this board.” and a link to “Create an account”. Don’t do this, because any @asu.edu email other than asurite@asu.edu triggers the bug mentioned in #1. Ask the person who invited you to resend the invitation to your asurite@asu.edu email. 

Questions:

1. Will people still be able to create free Trello accounts using their @asu.edu email addresses?

   • Yes, however moving forward when creating a Trello account they will be asked to create an Atlassian ID as the first step.

   • Otherwise students or staff can continue to utilize Trello and create new accounts just like they were able to before.

   • When creating an Atlassian ID for ASU-related Trello work, use your asurite@asu.edu email address, not any alias (including NOT first.last@asu.edu). 

2. Will Trello boards linked to our enterprise Slack still be linked?

   • This change should have no effect on how your Trello boards are working or any integration with Trello Power-Ups

3. How would we create a new Trello account? 

   • Users can still sign up for new Trello Accounts just like they always have.

   • (Make sure to use your asurite@asu.edu email.)

4. How will billing work / change for existing “business class” Trello accounts? (The ASU library has business class Trello accounts.)

   • This change will not impact billing for either Trello or Atlassian instances.

   • If your teams are utilizing Trello Business Class they will continue to pay for it in the same way they have before.

Trello and Atlassian documentation: 

• Managed Atlassian accounts For Trello

• Changing an Email Address 

• How to Transfer Boards to a New Account

• Merging and splitting multiple Trello accounts

• Deleting your Trello account