Updating Cached Credentials from Off Campus After an ASURITE Password Change

It's possible to change ASURITE ID passwords from off campus, either with the Web-based password reset tool, or by calling ASU at (855) ASU-5080.

However, after changing the password in this way, using the new password may fail on subsequent logins. When a computer is not connected to its "parent" network, in this case the ASU network, it won't be able to verify the username/password combination as stored in that parent network. To allow remote access to the computer, usually a laptop, Windows stores a local copy of the username/password, called "cached credentials." The next time the laptop uses a wired connection to the ASU network, it will re-sync the local cached credentials with the network, but until then the passwords will be different, and may cause login problems.

These solutions, below, describe how to sync the local and network passwords (update the cached credentials), from off-campus. (Mac users currently don’t have this problem, because Macs don’t authenticate computer accounts with a parent network - they use only local accounts to log into the computer itself. Shortcuts to any parent network “shares” will need to be recreated, and saved email account passwords, and any other saved passwords, will need to be updated with the new password.)

If logging into the computer with the new password fails, try these steps.

1. Attempt to log into the computer with the old password.
   1. If logging in with the old password fails also, and you’re on Windows XP:
      1. Disable your network so it is impossible for the computer to even try to connect to the ASU network. This might mean turning off your router, disconnecting an ethernet cable, and/or disabling the computer’s wireless antenna.
      2. Then reboot your computer with no network access.
      3. Attempt to login with your old password again.
      4. Reconnect the network, reversing any steps you needed for step #1.1.1.
   2. If you’re using Windows 7 and logging in with your old password fails, or all methods of disabling your network fail for Windows XP, call for tech support.
2. Log into SSLVPN, ASU’s supported “virtual private network (VPN),” also called “Cisco AnyConnect VPN Client.”
   1. If you don’t already have it installed, get it here: http://myapps.asu.edu. Search for “SSLVPN.”
3. Try to connect to a network share - e.g. \\itfs1.asu.edu.
4. Windows should pop up a message to lock and unlock the computer, which will resync your local password (cached credentials) with the new network password.
5. Log out of and back into your computer to verify that the new password works.