Search by Category

Academics
Finances
Campus Services
Can't find what you need?
Contact Us
Knowledge Base  
Search
Article

What Do I Do If the iGrad System Is Experiencing Technical Issues?

Printable View
« Go Back

Information

 
Functional GroupAcademic Technologies
Information
If you attempt to access iGrad on your My ASU finances page and are having technical issues, one of two issues could be happening:
 
  1. iGrad is down for planned maintenance
    1. In this case, you will be directed to a static web page advising all users that the site is temporarily down for planned maintenance. Typically, the average maintenance downtime period is 10 – 2- minutes. In certain releases of major platform upgrades the downtime may exceed 30 minutes.
  2. There is an unexpected outage
    1. In this case, access 24/7 live chat, create a case from My ASU Service Center or call 855-278-5080. 

Feedback

Was this article helpful?