What do I do if my Social Security match status says “Not Matched”?

The name, date of birth, and Social Security number you list on your FAFSA must exactly match what you listed when you registered for your FSA ID.

The error often occurs because an applicant puts the student's FSA ID in a parent field or the parent’s FSA ID in a student field. That's the first thing you should check. This is one reason that it’s important you do not use anyone's FSA ID but your own.

If switching the student and parent FSA ID is not the problem, you (the person whose FSA ID caused the problem) can check to see if your FAFSA and FSA ID information match up by following these steps:

1. Login to your Student Aid account with your FSA ID.
2. Click your name in the top right, and then click Settings.
3. Click on Personal Information on the left.
4. The page that appears will show your name, DOB, and SSN. Keep this browser window open and open a new window or tab.
5. In the new window or tab, go to fafsa.gov and click the login button to access your FAFSA.
6. Verify that the name, DOB, and SSN listed for you match what shows in your FSA ID account.

Verify that your Social Security number, date of birth, and name are as they appear on your Social Security card. If the information is correct, and you are still having issues, contact the Social Security Administration at 1-800-772-1213. 

Related Articles: 

• How do I check the Social Security Administration match status of my FSA ID?
• What do I do if the SAA Verification field on my account profile pages my Social Security information does not match?

Need additional help?  Access 24/7 live chat, or create a case from My ASU Service Center or call 1-855-278-5080.