If your SSA match status is
Not Matched on your account profile page, your information didn’t match with the SSA. Click on the
Update Account Information button to make sure your name, SSN and date of birth are entered exactly as they appear on your Social Security card. If you changed your name, be sure that you are using the name on file with the SSA.
If the information provided is correct, you will need to contact the SSA at 1-800-772-1213.
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Need additional help? Access 24/7 live chat, or create a case from
My ASU Service Center or call 1-855-278-5080.