Watch video: When will I get my refund?
To check the status of your refund, visit the Financial Aid Tracker on the My ASU Finances tab. If your status shows in "Ready for Disbursement" you do not need to take any action. Your aid is being processed and your refund will be sent to you within 3 - 5 business days in one of two ways:
- By direct deposit. You need to have been enrolled in direct deposit at least two weeks before disbursement for your funds to be electronically transferred.
- By mailed check. This will be sent to the Mail address you have on file with ASU. To verify this address, check your Contact Details on the My ASU Profile tab. Please note that refund checks will not automatically be mailed to international addresses. If you do not have a U.S. address listed in your My ASU profile, please reply to the email from studentrefunds@asu.edu with your preferred method for receiving your funds.
If your status does not show in "Ready for Disbursement," you need to check your My ASU Priority Tasks box for missing documents or tasks you need to complete in order for the Financial Aid and Scholarships Services team to process your aid. If you have received part of your refund and are expecting additional funds, please note that if you've dropped or added classes since your aid was processed, your aid may have adjusted to match your enrollment and your refund may be sent to you in two separate parts. If your financial aid doesn’t fully cover your charges, you won’t get a refund. If you are expecting a refund, check My ASU → Financing Tasks to ensure no holds are blocking it.
You can see a breakdown of your refund in My ASU → Finances → Refunds. This will provide date refund was processed, refund method, term, refund source and amount. You may see a charge labeled “Student Account Refund” on your account. If your enrollment changes, you may need to repay funds due to federal financial aid regulations. For more information about this charge, please contact Financial Aid and Scholarship Services.
To view specific refund deadlines and important dates for dropping or withdrawing from classes, please consult our official tuition calendar: https://tuition.asu.edu/billing-finances/deadlines.
If you haven’t received your refund check within 7–10 business days, you can request a Stop Payment and Reissue: https://students.asu.edu/content/reissuing-student-account-check.
If you receive refunds via Direct Deposit and it is not reflected in your bank account within 3 - 5 business days, please contact your bank for more information. If they confirm that they have not receive your refund, please call us at 855-278-5080 for further assistance.
Other videos you might find useful:
How do I check this status of my financial aid?
How is financial aid split between semesters?
