Please refer to the email sent to your ASU email account for details. Below are the most common reasons why a review would not processed.
1. You or your parent did not sign the review.
2. You or your parent did not attach a detailed letter of explanation.
3. The review was submitted after the
submission deadline date.
4. You or your parent did not attach supporting documentation such as:
• paid receipts (not billing statements)
• marriage certificate
• divorce decree or legal separation paperwork
• W-2
• last pay stub with year-to-date earnings
• tax return transcript
• unemployment benefits documentation
• severance pay documentation
• signed letter from a childcare provider
• death certificate
• survivor benefits documentation (i.e., Social Security survivor benefits, life insurance distributions, annuities, etc.)
Need additional help? Access 24/7 live chat, create a case from
My ASU Service Center or call 855-278-5080.
