How Do I Resolve Anti-Virus Conflicts with Proctoring Software Like RPNow?

Some anti-virus software will flag proctoring programs (e.g. RPNow by PSI Education, Respondus Lockdown Browser) as suspicious since the proctoring program operates to take control over a computer. This will alert the anti-virus software and cause the proctoring program to function incorrectly.

A workaround for this is to temporarily disable the anti-virus software. The process would include the following:

1. Disable the anti-virus software.
   • All anti-virus softwares operate differently. If you need assistance in doing this, please contact the ASU Help Desk at 1-855-278-5080.
2. Take the exam using the proctoring software you need to use.
   • Refer to the knowledge article if you'd like directions on how to take an exam using RPNow.
   • Refer to the knowledge article if you'd like directions on how to take an exam using Respondus Lockdown Browser.
   • For other proctoring softwares, please contact the ASU Help Desk at 1-855-278-5080.
3. Restart your computer.
4. Enable your anti-virus software.

ASU runs all third-party software (e.g. RPNow) through a security review process to ensure they are safe to use.

Related Articles:

• How Do I Take an Exam Using RPNow (PSI Secure Browser) by PSI Education?
• How to Take a Test Using Respondus LockDown Browser and Webcam Monitor

Need additional help? Access 24/7 live chat, or create a case from your My ASU Service Center, or call 855-278-5080.